The Mobilist Return Policy

1. Hassle-Free Returns

We are dedicated to ensuring your complete satisfaction with your purchase from The Mobilist. If, for any reason, you are not satisfied, our Hassle-Free Return Policy is designed to assist you.

2. Notification and Authorization

To initiate a return, please contact our dedicated team within 30 days of receiving your The Mobilist product. You can contact us through the following methods:

• Utilize our convenient live chat feature on our website.
• Complete our ‘Get In Touch’ form available on our website.
• Send an email to info@mobilist.com.
• Call our toll-free number at 1-844-SO MOBIL (1-844-766-6245).

Please ensure that you have your purchase information readily available, including your Order Number, date of purchase, and the name associated with the purchase. Providing these details will expedite the return process for your convenience.

3. Product Condition

Before returning the item, it must be in pristine condition and free from any damage. Any noticeable damages or cleaning expenses required to restore the product to its original condition will be deducted from your refund.

4. No Restocking Fees

At The Mobilist, we are committed to transparent and fair return practices. Therefore, we do not charge any restocking fees.

5. Packaging Requirements

For a successful return, the product must be packaged in its original box and, if possible, wrapped in bubble wrap. Additionally, please ensure to include all original components and parts. A complete package is essential to ensure a smooth return process.

6. Refund Process

Upon receiving your return, we will promptly process your refund. The refund will be issued to your original method of payment, minus any return shipping costs when organized by us.

7. In-Store Purchases

Please note that our 30-Day return policy is exclusively applicable to online purchases made directly through The Mobilist website. If you made your purchase in-store through an authorized dealer, kindly refer to the dealer’s specific terms and conditions of sale.

8. Contact Us

We greatly value your trust in The Mobilist, and our commitment is to provide you with a seamless and customer-friendly return experience. If you have any questions or require further assistance, please do not hesitate to contact our dedicated team. Your satisfaction remains our top priority.