Absolutely, your Robooter electric wheelchair arrives fully preassembled and ready for immediate use. Simply attach the joystick to your preferred armrest (left or right), and you're all set to go.
The process is straightforward; all models fold in a manner similar to a lawn chair. Just release the locking mechanism, and the chair easily compresses into a folded position. It typically takes just a few seconds to complete.
Our models offer adjustable features and weight capacities. To find the ideal fit for your specific requirements, we recommend exploring the product descriptions for each model, where you'll find comprehensive details about features, dimensions, and weight capacity. If you require assistance or have any uncertainties in selecting the right product based on your height or weight preferences, we encourage you to reach out to our dedicated customer support team. They are readily available to provide guidance and ensure you make the best choice to meet your needs.
The range and weight capacity of our electric wheelchairs vary based on the specific model. For detailed information, we recommend visiting the respective product pages for the X40 and E40. If you require further assistance or have specific questions, please don't hesitate to reach out to our dedicated customer support team. They are here to provide you with all the information you need to make an informed decision.
The battery life and type for The Mobilist's Robooter X40 and Robooter E40 electric wheelchairs differ based on their specific configurations:
Charging times for both models depend on the battery size and specific configurations, typically ranging from approximately 5 to 7 hours for larger batteries. If you require further details or have specific inquiries about these batteries, please don't hesitate to get in touch with us.
If you have any further questions or require specific details about these batteries, please feel free to contact us via phone or email. We're here to provide you with all the information you need to make informed choices regarding your electric wheelchair.
At The Mobilist, our unwavering commitment to quality and safety drives our manufacturing standards. Our products adhere to internationally recognized standards, including FDA and ISO 7176-9 Climatic Test standards, which embody the highest quality and safety requirements. Moreover, our dedication to quality and innovation has been acknowledged through prestigious awards such as the IF Design Award and CEID Award. We've also secured essential certifications, including CE and FDA, further affirming our commitment to delivering safe and dependable mobility solutions. These certifications and recognitions underscore our relentless pursuit of excellence in every aspect of our products.
For purchases exceeding $100, shipping is complimentary. On purchases totaling less than $100, the shipping fee is under $20. We prioritize transparency and assure you that there are no concealed or unexpected charges, such as handling fees or oversized charges, during the checkout process. It's essential to be cautious when dealing with companies that obscure their shipping costs, potentially surprising you with unanticipated fees. We recommend being well-informed about the total cost of your purchase while exploring your shopping options.
Our products are dispatched using a courier service to residential destinations, and they will require your signature upon delivery.
We offer free expedited shipping, and the estimated delivery time varies depending on your location within Canada. Typically, most shipments arrive within 5 business days.
Once you've made a purchase from The Mobilist, you will receive an email receipt that includes your order number for future reference. When your order is shipped, you will receive an additional email with information on tracking your shipment. Utilizing the provided tracking number, you can conveniently access the shipping carrier's official website to monitor the progress of your shipment. It's important to acknowledge that any potential delays attributed to the shipping carrier are beyond the control of The Mobilist.
Certainly! During the checkout process, you have the flexibility to specify the preferred shipping address for product delivery. If circumstances require you to make changes to the shipping address after finalizing your order, please don't hesitate to contact us at info@mobilist.com or reach out to our dedicated customer support team at 1-844-SO MOBIL (1-844-766-6245). We kindly request that you do so before your package is dispatched to ensure a smooth and accurate delivery process.
Your order of a The Mobilist electric wheelchair comprises the following components: the wheelchair itself (inclusive of seat and backrest), one or two batteries depending on the model, a battery charger, a joystick, a toolkit, and a comprehensive operating manual.
As a Canadian company, all our prices are listed in Canadian dollars.
We offer secure payment options, including most major credit cards and e-Transfer, all available through our online checkout. Additionally, we offer convenient monthly payment plans with Affirm as a payment method at checkout. You'll be pleased to know that there are no sales taxes on your = purchase, and our displayed prices encompass the total cost, without any hidden fees. Furthermore, for our Canadian customers, there are no concerns regarding customs duties or import taxes because our products are dispatched from Edmonton. This offers a distinct benefit that distinguishes us from our American counterparts.
Certainly, The Mobilist offers a variety of color choices for our models. The Robooter E40 is available in three stylish color options: black, teal, white, red, black and blue. Meanwhile, the Robooter X40 model is currently offered in a sleek white color.
Rest assured, our website implements robust security measures, including an SSL certificate, to ensure the safe and encrypted handling of your credit card and order information during transactions. You can verify this security feature by checking for the 's' (for secure) in the website URL. As for utilizing your insurance plan for a purchase, in many instances, this option is available. To ascertain whether your plan offers full or partial reimbursement, kindly get in touch with your insurance provider.
Absolutely, The Mobilist's electric wheelchairs, including the Robooter X40 and E40 models, are designed for convenient transportation. When folded into their compact configuration, these wheelchairs can easily fit into most vehicle trunks. Moreover, our Robooter X40 and E40 models are approved for airplane travel. However, it's important to be aware that different airlines and countries may have specific regulations concerning bringing an electric wheelchair on board. For comprehensive information, we recommend reaching out to the respective airline or consulting local authorities. Also note we have airline complaint batteries available that are an additional accessory.
Absolutely! The compact and foldable design of our Robooter electric wheelchairs makes them suitable for public transportation. They can easily be accommodated on buses, trains, and similar modes of public transport.
When planning to travel by air with your Rooboter electric wheelchair, it's advisable to contact the airline in advance to familiarize yourself with their specific procedures and requirements. Additionally, we suggest removing the joystick and placing it in your carry-on to safeguard it from potential damage during transport by the airline. Depending on the airline's policies, you may also be asked to include the batteries in your carry-on luggage.
In the event of any technical issues while traveling with your Robooter electric wheelchair, we recommend contacting our customer support team. They can provide guidance and assistance to help resolve any problems you may encounter on your journey.
Our customer support team may be conveniently reached via:
The charger for The Mobilist electric wheelchair is designed to work seamlessly with the standard North American voltage, which is typically 120 V and operates at a frequency of 60 Hz. When traveling to destinations outside of North America, you may only need to acquire a plug adapter to ensure compatibility with the local socket configurations.
The Mobilist provides a 30-Day Return Policy. For more comprehensive information, please refer to our return policy.
For comprehensive details, please consult our Warranty policy.
While it's not mandatory, we highly encourage you to register your product. This helps us efficiently track your item in our system and ensures that we can provide any necessary updates or support for your product as needed.
Our warranty covers the replacement of eligible parts, but any associated service or labor fees are the responsibility of the customer. You can refer to our Warranty policy for more information on this topic.
For a detailed overview of what our warranty excludes, please refer to our Warranty policy. This includes damage resulting from improper usage, mishandling, or exceeding weight restrictions outlined in the product User Manual.
In the rare event that your product arrives damaged, please contact our customer support team immediately. We will guide you through the process of initiating a return or replacement, ensuring you receive a fully functional product.
Our warranty is non-transferable and exclusively applies to the original purchaser of the electric wheelchair. Please note that this restriction remains in effect for the duration of the warranty period.
If you have any inquiries or require clarification regarding our warranty terms, please feel free to contact our customer support team. We're here to assist you and address any concerns you may have.
Our electric wheelchairs demand minimal maintenance, yet it's crucial to ensure their long-term performance. We advise conducting a visual inspection of the unit on a monthly basis and maintaining its cleanliness. Additionally, we recommend using the tools provided to tighten nuts and bolts at least four times a year, adjusted based on usage. Should you notice any decline in performance or encounter joystick error signals, please refer to the operating manual and consult a certified technician as needed.
We have partnered with third-party mobility scooter and power wheelchair service centers all across Canada. These reputable companies have highly trained technicians with extensive experience in servicing power wheelchairs. If you require service or need to have your chair inspected, don't hesitate to contact us, and we can help you schedule it. We have partnered with service centers in numerous locations across Canada for your convenience. When you visit the service center, remember to bring your operating manual for the technician to review.
At The Mobilist, we collaborate with a network of third-party mobility scooter and power wheelchair service centers across Canada. These service centers have experienced technicians trained to work on power wheelchairs. Simply get in touch with us, and we can help you arrange a service appointment or have your chair inspected. We have partnered with service centers in multiple locations across Canada for your convenience.
While our electric wheelchairs are designed for minimal maintenance, there are some basic tasks you can perform yourself. We recommend visually inspecting the unit on a monthly basis and keeping it clean. You can also use the provided tools to tighten nuts and bolts at least four times a year, depending on usage. However, if you ever feel that your chair is not operating as it should or if you encounter error signals from the joystick, it's advisable to consult a trained technician as outlined in your operating manual.
You can browse and purchase most parts and accessories for your electric wheelchair on our website. If you can't locate a specific part, feel free to reach out to us directly for assistance. In the event that a part is not in stock, you can expect delivery within a week. Our selection of accessories includes cup holders, mobile phone holders, batteries, dust covers, and various other items to enhance your electric wheelchair experience. Please visit our Parts and Accessories pages on the links given below for the current listings. If you have a specific accessory in mind that you don't see listed, there's a good chance we can help you source it.
https://mobilist.com/accessories/
To start a return, please contact our dedicated team within 30 days of receiving your The Mobilist.
You can reach out to us through various means, including:
Please ensure you have your purchase information ready, including an Order Number, date of purchase, and the name associated with the purchase. This will expedite the process for your convenience.
We gladly accept returns for all of our products.
If we receive a product that shows signs of damage, our dedicated team will conduct a thorough evaluation to assess the nature and extent of the damage. Following this assessment, we will promptly contact you with information regarding potential solutions and whether a refund can be issued. The refund amount, if applicable, will be determined based on the evaluation of the damage.
The return shipping cost within Canada is typically under $100. For a more accurate shipping cost, please contact your preferred shipping carrier and provide them with the dimensions and weight of the shipping box for a precise shipping quote. Below are some helpful links for commonly used shipping carriers in Canada:
https://www.canadapost-postescanada.ca/cpc/en/tools/find-a-rate.page
https://www.ups.com/ship/guided/origin?tx=75616330902119685&loc=en_CA&WT.srch=1
https://eshiponline.purolator.com/ShipOnline/estimates/estimate.aspx?lang=E
We want to emphasize that we do not charge any restocking fees. If you prefer, we can also make arrangements for a courier to collect your The Mobilist for the return.
We are sorry, but currently, we only provide shipping services within Canada. Our sales and shipping are limited to Canadian locations.
Your refund will be credited back to the original payment method you used when making the purchase.
You can anticipate receiving your refund within 7 business days after we have received the product.
Yes, we offer exchanges for different models or colors of the same product, subject to availability. Please contact our customer support team for assistance with exchanges.
In the rare event that you receive an incorrect item or if a product is missing from your order, please contact our customer support team immediately. We will work to resolve the issue promptly and ensure you receive the correct items.
The Mobilist’s warranty covers the replacement of parts exclusively. The responsibility for any labor or service expenses related to part replacement falls upon the customer. Fortunately, our skilled Mobilist service technicians are well-equipped to efficiently handle part replacements. Even for the more intricate components, it usually takes less than an hour to complete the task when performed by an authorized Mobilist technician.
For those instances when certain parts prove challenging to repair, worry not. We have a widespread network of authorized service centers across the nation, ready to assist you.
No, the warranty is non-transferrable and applies exclusively to the original purchaser of the electric wheelchair.
No worries, in the event that there isn't an authorized service center in your vicinity, our customer support team will take the initiative to find a skilled technician who can help you replace the part.
If you encounter any issues after the warranty period has ended, please contact our customer support team. They can provide guidance on potential solutions or service options available to you.Top of Form
Initiating a warranty claim is a straightforward process. Please get in touch with us via phone or email and provide details regarding any concerns you have about your chair. Our dedicated customer support team will promptly reach out to you to assess and address the issue. Once the necessary steps are confirmed, we will promptly arrange for the replacement part to be delivered.
We maintain stock of all replacement components, so you can anticipate receiving your replacement part within one week, depending on your location or the destination of the service center we are dispatching it to.
If you're unsure which part requires replacement, please reach out to our customer support team. They can assist you in diagnosing the issue and determining the specific part that needs replacement.
Yes, replacement parts are available for purchase individually, even if your electric wheelchair is no longer covered by the warranty. Please contact us for details on obtaining the required part.
The Mobilist will handle the shipping expenses for delivering the replacement either to your residence or to a qualified service professional.
In situations where the damage is intentional or results from a cause not covered by the warranty, please contact our customer support team to ascertain the specific response and whether any shipping expenses will be incurred. We are here to assist you in addressing such situations.
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