The Mobilist Warranty Policy

1. Warranty Commitment

At The Mobilist, we are dedicated to providing you with assurance and confidence through our hassle-free warranty. We extend this warranty to cover all our The Mobilist electric wheelchair models, ensuring your satisfaction and trust in our products.

2. Warranty Coverage

Our limited warranty covers the replacement of malfunctioning parts. If any parts covered by this warranty require replacement, we will promptly deliver them to your doorstep. Please be aware that any service and labor fees incurred during the replacement of parts under warranty will be the responsibility of the customer.

3. Swift Replacement Parts

In our commitment to your satisfaction, we take pride in offering swift replacement parts. These parts are readily available and are shipped promptly from our well-stocked warehouse located in Canada.

4. Nationwide Network of Expert Technicians

What sets The Mobilist apart is our extensive network of expert technicians, covering regions across the nation. These professionals possess an in-depth understanding of our products and are always ready to assist you in diagnosing and resolving any issues that may arise.

5. User-Friendly Design for Easy Part Replacement

Thanks to the simplicity of our product’s design, most components can be readily replaced by individuals without the need for expert assistance. Should you ever require professional support, rest assured that we have a network of numerous authorized service centers across the nation, all poised to provide you with expert assistance.

6. Canada’s Largest Service Network

Explore our extensive service network conveniently located within your local community, offering you easy access to in-store assistance just a stone’s throw away.

7. Elevated Warranty Services

Delightful Service, Delighted Customers.

At The Mobilist, we acknowledge that unforeseen circumstances can surface. Yet, what distinguishes us is our unwavering dedication to resolving these situations and the exceptional service we deliver. We wholeheartedly support our products and our commitment to ensuring that every interaction with The Mobilist results in a gratifying experience.

8. Duration of Warranty

The Mobilist warranty coverage begins on the date of purchase and continues for [Insert Warranty Duration] from that date.

9. How to Make a Warranty Claim

To make a warranty claim, please contact our customer support team using one of the following methods:

1. Using our Convenient ‘Get In Touch’ Form: Visit our website, and under the ‘Contact Us’ section, you’ll find a convenient ‘Get In Touch’ form. Fill out the required details, including your contact information and a brief description of your warranty claim. Our team will respond promptly.
2. Sending an Email: You can send an email to info@mobilist.com. Please include your name, contact information, and a detailed description of the issue you’re experiencing. This will help us expedite the processing of your claim.
3. Calling Our Toll-Free Number: Dial 1-844-SO MOBIL (1-844-766-6245) to speak directly with our customer support representatives. They are available to assist you during our regular business hours.
4. Live Chat Support: Our live chat customer support team is available 24/7 to address your concerns in real-time. Simply initiate a chat session on our website.
5. Mailing Your Return Request: If you prefer traditional mail, you can send your return request to the following address:

The Mobilist #53569 924 – 91 Street SW Edmonton, AB, T6X 0P2

Upon contacting us, our team will guide you through the warranty claim process and assist in resolving any issues you may encounter. We are committed to ensuring a smooth and hassle-free experience for our valued customers.

10. Limitations and Exclusions

Please note that this warranty does not cover damage resulting from misuse, abuse, accidents, unauthorized repairs, or any alterations made to the product. It also does not cover normal wear and tear. Refer to our Terms and Conditions for a comprehensive list of limitations and exclusions.

11. Dispute Resolution

Any disputes or issues related to the warranty will be resolved in accordance with the laws and regulations of [Insert Jurisdiction].

12. Warranty Registration

While warranty registration is not required, we recommend registering your product to expedite the warranty claim process and keep you updated on product information and safety recalls.

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CLEAR GUIDELINES

The coverage for your electric wheelchair will become invalid under the following circumstances:

1. Warranty coverage does not apply to damages resulting from misuse, accidents, abuse, improper installation, or unauthorized repair attempts.
2. The warranty does not cover normal wear and tear of components, such as tires and batteries, which are subject to natural aging and usage.
3. The warranty does not cover damage resulting from alterations made to the product without prior express written consent from The Mobilist.
4. Warranty coverage does not extend to damages caused by surpassing the recommended load capacity.
5. The warranty is non-transferrable and is solely valid for the initial owner of the electric wheelchair.
6. In certain cases, warranty claims may require providing photographs or videos demonstrating the damage or issues experienced with the product.
7. The warranty period for your electric wheelchair begins from the date of the original purchase and extends for the specified duration outlined in your warranty documentation.
8. The Mobilist reserves the right to assess and determine warranty claims in accordance with our warranty policy. All decisions regarding warranty coverage are final.
9. Kindly be aware that the warranty specifically applies to The Mobilist parts and does not encompass labor time related to part replacement or maintenance services.
10. For any warranty-related inquiries or to initiate a warranty claim, please contact our dedicated customer support team. They will guide you through the process and provide assistance as needed.