EASY RETURNS
You may feel unsure how much you will love the Robooter until you try one at home, which is why we offer a 30-day, easy return policy. If you don’t love it, you can just return it!
If you choose to return it, we will arrange the courier for you and you only pay the shipping cost, usually around $100 and there are no restocking fees.
The Return Fine Print
- You must notify us of your request to return within 15 days of receipt of your product by filling out the contact form
- Our support team will provide you with shipping instructions and a return reference number. We will also request photos of the current condition of the product
- Before returning make sure the product is clean and has no damage
- Any damage & cleaning costs will be deducted from the refund. Note that if it is too damaged it may not be returnable
- There is NO restocking fee
- The product must be returned in its original packaging including the original box, preferably bubble-wrapped, with no missing pieces/parts
- After receiving your return, we will issue your credit back to your original method of payment, less the cost of return shipping if arranged by us
Our 30 day return policy is only available for ONLINE purchases. Purchases made in-store at an authorized dealer will follow the dealer’s terms and conditions of sale.