Product Features
Is any assembly required?
No assembly required at all, the battery even comes fully charged. Just unpack, and go!
Can the Robooter travel on planes?
Yes airlines will allow our power chairs on planes, you can typically roll right up to your gate and the
airline will load it, then have it ready for you upon arrival. You should check in advance of your flight on
battery size allowances as some airlines will not allow our 20ah battery aboard planes, but we do have
smaller batteries available as accessories which will be allowed on.
How does the chair fold and unfold?
Our X40 folds and unfolds with a simple touch of a push button, or with our Bluetooth app. Our E40
folds and unfolds with two simple lever clicks taking 2 seconds, and zero effort.
Do you need to take the wheels off to reduce weight?
The wheels do need to be removed. This can be cumbersome and hard on the fingers, our already low
weight chairs do not need to have any parts removed to further reduce any weight.
What does the display include?
Our sleek and informative user friendly display includes which gear you are set on, the current travel
speed, and percent battery life left.
Will my hand get tired pushing the joystick forward for hours?
With other chairs yes, but the Robooter has an easy to use cruise control setting where you can set the
speed and adjust the course just like you do in a car, so your hand and fingers don’t get tired or sore.
I am worried about my parents driving too fast, how can I help them drive safely?
All our power chairs come with a novice mode which reduces the speed the user can travel until they
are fully comfortable to operate at higher speeds.
Are the chairs safe on slopes?
Yes, the chairs have automatic breaking whenever the joystick is released including slopes for ultimate
user safety.
Do the chairs come with storage?
The E40 model comes with two storage compartments, a water proof rear storage hard shell zipper
pouch, and also a hanging basket under the seat. There is additional storage available as an accessory
for the X40.
What safety features do the chairs have?
Our chairs have many safety features including backup warning, automatic breaking, automatic speed
slow down when turning, and an SOS button where the chair will announce “alert” repeatedly to help
the user get assistance.
How long do the chairs take to charge?
The chairs will be fully charged in 4-6 hours for a full charge from near empty.
How long does the battery last?
The battery can last up to 8 hours of driving time. This can be reduced by low temperature, uphill slope,
and other factors.
Are your chairs FDA approved?
Yes.
Is it safe for the chairs to be operated in the dark?
Yes, both our X40 and E40 models have rear lights for great visibility in the dark. Our E40 also comes
standard with a light-touch LED flashlight on the armrest, and our X40 has an armrest flashlight
accessory available.
Can the chair charge my phone?
Yes it can, it has both USB-A and USB-C charging ports that can charge your phone or other devices
even while in use.
Can you get cupholders?
Yes, both our models have a cupholder/phone holder accessory available.
Does it have a horn?
Yes, our chairs come with a distinguishable sounding horn.
Can the chair really be controlled by remote control?
Yes, our Bluetooth connected chairs allow you to control the chair with our smart phone app. Typically
this would be used for moving the chair elsewhere once you have left the chair. Our X40 can also be
folded and unfolded via the app.
Can the chair settings be changed?
Yes, our Bluetooth app can change chair settings including adjusting chair voice settings like the
reversing warning and other prompts, volume, gear, cruise control ability, and power.
What colors are available?
Standard colors include Grey, White, Black and Green, with other limited time colors availble such as Red and Blue.
Will I be able to buy through my health insurance?
In most cases yes, depending on your benefits package. Please contact you insurance company for
details.
Ordering
How much does shipping cost?
Shipping is free for orders over $100, and $15 on orders under $100.
What forms of payment are accepted?
We accept credit card, Paypal, e-transfer, and have financing plans available as well.
Do I need to pay for customs or duty costs?
No there are no additional costs for customs for duty.
Is there sales tax on my order?
No there are no sales taxes charged for these products.
How long does shipping take?
Your order should be on your doorstep in 3-5 business days for most locations.
Warranty and Returns
What is the warranty?
We offer best-in-class warranty, backed by our North American support team.
5 Year Limited Warranty on Frame
1 Year Limited Warranty on Electronics
1 Year Limited Warranty on Drive Motors
1 Year Limited Warranty on Batteries
Subject to our Warranty Policy.
What is the return policy?
We offer a 30 day return policy, please see the policy for further details.
Service and Parts
What type of maintenance is required?
The Mobilist power chairs require little maintenance, however we do recommend monthly visual
inspections, and checking for tightness on nuts and bolts 4 times per year (depending on usage). The
Mobilist support team is always available during business hours to help via phone, email, or online chat
for any support help you may need.
Where do I go for service and maintenance?
We have service locations across Canada with trained technicians to help you with your every need.
Where are parts sold?
Parts are all sold via our website. Shop Parts
Where are accessories sold?
Accessories are all sold via our website. Shop Accessories